Is It Possible to Decrease the Burnout Level of Hospital Office Staff by Communication Skills Training Using Therapy Techniques?
Makaleler > Tam Makale · 2018
Yazarlar: Ozlem Surel Karabilgin OZTURKCU, Özen ÖNEN SERTÖZ, Gulsum Berna GOKENGİN, Hadi SAGİN, Okan GÜLBAHAR, Meltem ÇİÇEKLİOĞLU
DUSUNEN ADAM-JOURNAL OF PSYCHIATRY AND NEUROLOGICAL SCIENCES, SCI Expanded İndekslerine Giren Dergi, Uluslararası, 2018, cilt 31, ss 61-71
Özet
Objective: Aim of the present study is to evaluate the effectiveness of Basic Communication and Coping with Difficult Situations Skills Training, which includes two different therapy techniques, on the burnout level and job satisfaction of hospital office staff.