ÜNİVERSİTE İÇİNDEKİ BİR BÖLÜMDE HİZMETLERİN GELİŞTİRİLMESİ: PLM UYGULAMASI.
Proje no. 1123 · Durum: Kapanmış · 2018
Özet
<p>ABSTRACT</p><p>In recent years, companies have realized that they have to use their production processes and resources more planned and efficiently in order to make their products more competitive in an increasingly global competitive environment. In order to achieve this goal, they have started to change their business understanding to a large extent. Product Life Cycle (PLM) is the business management philosophy that emerged as a result of this changing business understanding.Basically, it is the recording and use of all kinds of data belonging to the product, starting from the design, production, testing, marketing, use and reaching the waste state, in order to improve the products and increase the competitiveness of the enterprises. There are sufficient methods and literature studies to keep the data of the physical commercial product under control throughout all processes. The fact that the product definition is not as clear and unambiguous as in a physical commercial product makes it more difficult to implement PLM in the service business. On the other hand, the difficulty of productizing the service also makes it difficult to control service processes and service data. In this research, a PLM application model was created to increase the service quality of the Product Lifecycle Management Excellence Application and Research Center, which is located within Ege University and provides postgraduate education services. Model creation was carried out in three stages, adhering to PLM principles. The First Stage is the preliminary stage called the Beginning of Life Cycle (BOL). The preliminary stage can also be called the data collection and information acquisition stage. This stage is very important in terms of the way to be followed in the further stages and the process improvements to be made. Gathering as much information as possible at this stage will ensure that assessments are healthier and more accurate. The preliminary studies to be carried out are examined under the headings of literature research, current situation analysis and survey work. The second stage is the analysis phase, called the Middle of Lifecycle (MOL). Analysis Phase is the determination of the current service status of the center using the data obtained in the BOL phase. The final stage is the configuration stage called the End of Lifecycle (EOL). At this stage, the Center's Master's service product structure was created. In addition, service processes and organizational structure have been established. Finally, a model to increase service quality was created during the configuration phase. The studies carried out in this project is an original study on PLM in order to increase the quality of education service and it is considered that it will make an important contribution to the literature. This Project was supported by Ege University BAP Commission Unit</p>