THE TRAIN-THE-TRAINER PROGRAM ON BASIC COMMUNICATION SKILLS FOR HEALTH CARE SERVICE WITH HIGH QUALITY: PROGRAM DESIGN, IMPLEMENTATION AND EVALUATION
Project no. 20 · Status: Kapanmış · 2015
Summary
Objective: Sustainable basic communication skills programs are important to increase the efficiency of health care personnels in the workplace. The purpose of this article is to present an evaluation of the Train-The-Trainer Program for Basic Communication Skills (TTP-BSC). Methods: Volunteer health care personnels participated the TTP-BCS, then applied Basic Communication Skills Cources (BCSCs) to other health care personnels. Evaluation of the TTP-BCS was guided by Kirkpatrick's-4-Level-Model. Results: Participants were satisfied with sessions and the program, their knowledge level increased within the program. In-depth interviews showed that TTP-BCS was effective on transferring gained knowledge/skills into practice. 26 of 44 participants were quitted from the program. 18-BCSCs were run by 18-TTP-BCS participants; 190-staff had been trained by those new trainers. Conclusions: Kirkpatrick's-4-Level-Model is a workable instrument to evaluate the effectiveness of a train-the-trainer program for BCS. Key Words: Basic Communication Skills, Kirkpatrick's-4-Level-Model, train-the-trainer program, health care personnels