Listening and Active Listening As A Communication Skill
Conference paper > Full Text · 2024
Authors: Şadiye Emet GÜREL, Neslihan Özmelek Taş
9. International CEO (Communication & Economics & Organization) Congress, Kazakhstan, Astana, International, Verbal, Full Text, 2024-2024, pp 758-764
Summary
<p><strong> </strong></p><p>Communication; it is a phenomenon that forms the basis of all human relationships and lasts throughout life. People owe their ability to be social beings and to live a social life within the framework of a culture to communication. The way to develop more positive human relations and be happier and more successful in private and business life, is about using communication skills more effectively and efficiently. Listening, which is one of the basic instincts of humans, is also a communication skill. In the simplest terms, listening; is the process of hearing, understanding, and responding appropriately to vocal stimuli. Human beings establish contact with the world and other people through listening. Listening is often confused with hearing. This situation causes various problems in communication and relationships. Although listening includes hearing, it means more than just hearing together. For effective listening, it is necessary to perform active listening and develop listening skills. In this study, 'active listening', which is a type of listening and was brought to the agenda by Carl Rogers and Richard Farson in 1957, is discussed. Within the scope of the study, which has a conceptual nature, active listening is discussed from a descriptive perspective in accordance with its definition, scope, and types. The study is thought to be important because it focuses on listening, which is a communication skill, and active listening, which is a concept for effective listening.</p><p> </p><p><strong>Keywords:</strong> Communication, Interpersonal Communication, Communication Skills, Listening, Active Listening.</p><p> </p>