Social Loafing
Kitapta bölümler > Diğer · 2019
Yazarlar: Selcen Seda TÜRKSOY
Advances in Hospitality, Tourism, and the Services Industry, Diğer, IGI Global, B, Uluslararası, 2019, ss 266-283, ,
DOI: 10.4018/978-1-7998-1474-0.ch015
Özet
The performance of an employee is quite important for the organizations encountering a severe competition in today's conditions. For the tourism establishments, in which the number of the employees is quite high, providing innovative and quality service, meeting the customer satisfaction, is directly related to the performance of the employee. However, a part of the employees cannot display the expected performance. In literature, this situation is explained as social loafing. In literature, social loafing is the tendency of individuals to expend less effort when working in groups than when working alone. This undesirable situation for the tourism establishments decreases productivity and performance of the business. In the study, firstly the concept of social loafing, the approaches explaining social loafing, the first researches in the literature, and social loafing in the workplace are summarized. Then, the social loafing phenomenon in tourism industry, the studies carried out regarding this subject, and the preventive suggestions for social loafing are given place.