Complaint Management through the E-State Portal: Is Digitalization Actually Beneficial?
Bildiriler > Tam Metin Bildiri
Yazarlar: Elif ÜSTÜNDAĞLI ERTEN
ISCDISD 2023, , , Uluslararası, Tam Metin Bildiri, ss 1-1
DOI: 10.3390/proceedings2024101001
Özet
Complaint management is a crucial strategic instrument utilized by businesses to recognize and eliminate customer discontentment, with the aim of retaining customers, enhancing profitability, and augmenting service quality perceptions [...]